|Employment Type:||Full Time|
|Company:||ATLANTA - The Glenn Hotel Atlanta|
|Description:||Job Description: Executive Housekeeper/Operations Manager|
Immediate Supervisor: Assistant General Manager
SUMMARY: Responsible for all Housekeeping & administrative functions related to hotel room operations.
|Duties:||ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by a manager or supervisor as needed|
Adhere to all Legacy Hotel Partners LLC policies and brand specific standards.
Schedule housekeeping staff in accordance with occupancy forecasts.
Responsible for hiring, training, and supervising all housekeeping and laundry staff in coordination with the Director of Operations and General Manager.
Responsible for the cleanliness of guest rooms and public areas, and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment.
Ensure that all guest rooms are inspected after they have been cleaned daily.
Inspect rooms and public area for cleanliness and adherence to Legacy/brand standards.
Reports all discrepancies found on the night auditors room report. Reports all incidents or strange occurrences that could be an indication of misconduct or illegal activity. Ensures that all key cards are returned to the secure designated area or front desk.
Maintains the lost & found section and records associated with it daily.
Controls all linen and uniforms. Takes monthly inventories of all linen; orders required linen and supplies when necessary with the approval of General Manager.
Knowledge of other departments, willingness to help a team player.
Act a liaison between front desk and housekeeping, and maintenance and housekeeping.
Handles guest questions and comments in a friendly and courteous manner.
Interacts with internal and external customers in a positive, professional and accommodating manner.
Schedule and manage ongoing deep cleaning activities and special projects weekly.
Reward, discipline, and evaluate staff in a timely manner. Conduct annual performance evaluations.
Knowledge of OSHA procedures and training.
Maintain a clean and attractive work area, uniforms, employees, and person.
Must be responsible for security of guests, fellow employees and hotel assets.
Must be CPR certified, MSDS trained, and completed brand specific training program.
Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
|Qualifications:||QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.|
Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
Must have exceptional customer service skills
Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
Ability to work well in a team environment
EDUCATION and/or EXPERIENCE: Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
REASONING ABILITY: Ability to apply commonsense understanding to carry out simple one or two step instructions. Ability to deal with standardized situations with only occasional or no variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The associate frequently is required to walk, climb or balance. The associate is occasionally required to stoop, kneel, crouch or crawl, and talk or hear.
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